101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
Lorraine L. Ukens
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.В It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Kategoriler:
Yıl:
2007
Yayımcı:
Pfeiffer
Dil:
english
Sayfalar:
399
ISBN 10:
0787982008
ISBN 13:
9780787982003
Seriler:
Pfeiffer Essential Resources for Training and HR Professionals
Dosya:
PDF, 5.47 MB
IPFS:
,
english, 2007
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